Do recipients need a Kleevo account?
No. Recipients can open the signing link directly from their email or SMS and sign without creating an account. This keeps the signing process quick and removes unnecessary friction for everyone involved.
FAQ
Frequently Asked Questions
Answers to common questions about getting started, signing methods, security, documents, pricing, billing, and API integrations.
Getting Started
Can I try Kleevo before purchasing?
Yes. You can explore the platform and only pay when you actually send a document for signing. If your signing needs grow over time, you can switch to a monthly subscription whenever it makes sense.
What file types can I send?
Kleevo currently supports PDF documents, ensuring your formatting remains exactly as intended across all devices.
How many people can sign the same document?
You can invite multiple signers to the same document and choose whether everyone signs simultaneously or in a specific order.
Can I send documents internationally?
Yes. Anyone with access to the signing link can sign your document from anywhere. Signers can use either Swedish BankID, where available, or a drawn signature depending on your chosen signing method.
Signing
What signing methods are supported?
Kleevo supports Swedish BankID and drawn signatures using a mouse, touchscreen, or stylus. You decide which signing method each recipient should use.
What is the difference between BankID and a drawn signature?
Swedish BankID verifies the signer's identity using Sweden's national electronic identification system. A drawn signature lets recipients sign directly on the document and works well for international recipients or agreements where identity verification is not required.
Can different signers use different signing methods?
Yes. Every signer can have their own signing method, such as Swedish BankID for an employee and drawn signature for an international customer.
Can I require signers to sign in a specific order?
Yes. You can send the document to everyone at once or require recipients to sign sequentially. Kleevo automatically invites the next signer once the previous signer has completed their signature.
Can recipients sign from their phone?
Yes. Kleevo works on desktop, tablet, and mobile devices without requiring any app installation.
Legal & Security
Are signatures legally binding?
Electronic signatures are legally recognized in many jurisdictions, including throughout the EU under the eIDAS regulation. Whether a particular signing method is appropriate depends on the agreement and applicable law. If you have specific legal requirements, consult a qualified legal professional.
How can I verify that a signed document has not been modified?
Every finalized document contains a unique verification ID and cryptographic hash. You can upload the finalized document to Kleevo's verification page to confirm that it matches the original finalized document.
What information is included in the audit trail?
Every finalized document includes a detailed audit trail with events such as document upload, invitations sent, first document access, signatures completed, and document finalized.
Is my data encrypted?
Yes. Documents are encrypted during transmission and securely stored using modern cloud infrastructure. Access is restricted to authorized users throughout the signing process.
Can I see who has signed?
Yes. You can follow signing progress in real time and see which recipients have signed, who is still pending, and when each signature was completed.
Documents
What happens after everyone has signed?
Kleevo finalizes the document, generates an audit trail, creates the finalized document, sends a copy to the sender, and permanently deletes the original uploaded document. Recipients can also download their finalized copy.
Can recipients download the signed document?
Yes. After signing, recipients can download the finalized document for their own records.
How long are documents stored?
By default, Kleevo retains documents for a limited period after completion before securely deleting them. The sender receives the finalized document and remains responsible for long-term storage. Retention periods may vary depending on your subscription plan.
Can I upload large PDF files?
Yes. Kleevo supports standard business documents and larger PDFs containing drawings, plans, or technical documentation. Maximum file size depends on the upload method used.
What happens if a document expires?
If a signing request expires before everyone has signed, remaining recipients can no longer complete the document. You can create and send a new signing request if needed.
Pricing & Billing
How does Pay-as-you-go work?
Simply pay for each document you send. There are no monthly fees, no required subscriptions, and no minimum usage.
What is included in a subscription?
Subscriptions include a lower price per document, a monthly document allowance, reduced pricing for additional documents, one-month rollover of unused documents, API access on Professional and above, and additional business features depending on your plan.
What happens if I exceed my monthly allowance?
Nothing stops working. Additional documents are billed at your plan's discounted overage rate, so you do not need to worry about reaching a hard limit.
Do unused documents roll over?
Yes. Unused documents automatically roll over for one month, up to your plan's monthly allowance.
Can I change or cancel my subscription?
Yes. You can upgrade, downgrade, or cancel your subscription at any time.
API & Integrations
Does Kleevo offer an API?
Yes. Kleevo provides a REST API that lets you create signing requests directly from your own applications, websites, or internal systems.
Can I integrate Kleevo with my CRM?
Yes. Kleevo's API makes it easy to automate document creation, invitations, and status tracking inside sales or customer workflows.
Do you support webhooks?
Yes. Webhooks let your applications receive real-time notifications for important events such as document sent, recipient opened document, document signed, and document finalized.
Is there a sandbox environment?
Yes. Developers can test integrations before going live, making it easy to build and validate workflows without affecting production data.
General
Why should I use Kleevo instead of sending documents by email?
Email attachments only send a document. Kleevo manages the entire signing process, tracks progress, sends reminders, and produces a finalized document with audit trail and verification information.
Why choose Kleevo?
Kleevo is designed to make document signing simple, with pay-as-you-go pricing, Swedish BankID and drawn signatures, automatic reminders, signing order, audit trail, API automation, and a clean signing experience.